Customer Support Specialist

We’re Nominet – a world-leading domain name registry. For over 25 years, we’ve been operating at the heart of internet infrastructure. While we're best known for running .UK domains, we also help protect public services from cyber threat. 

Our aim is to create a world which is more connected, inclusive and secure. We know that technology has the power to transform lives by creating opportunities and providing support where it’s needed most. 

As a public benefit company, our work funds the ability to make a positive impact on society. We’ve donated millions to projects that use technology to improve peoples’ lives and have committed to delivering £60m worth of support over the next three years. 

We understand the impact the Internet has on the environment and are committed to helping the UK reach Net Zero by 2050. We’re already a Carbon Neutral company through offsetting our emissions and will continue to work on reducing our footprint. 

About the role  

Nominet CRAs act in a versatile support role; assisting with various elements of engagement, customer support and platform improvement. CRAs are key in the day-to-day operation and delivery of the critical AUPDNS service to Government by Nominet.  

The essential bits  

Our service is both technical and security focused, as such any experience or knowledge in IT, Security or Networking would place an Applicant in good stead. 

Applicants for the CRA position must be Australian Citizens as a Baseline AGSVA clearance is required for the role, Applicants with an existing AGSVA clearance are preferred but not necessary.  

The key hours of operation for our CRAs are 9-5 ACT time where coverage is needed. 

About you and your experience  

The CRA role is open to anyone from a variety of professional backgrounds, with organisational and communication skills, presentability, the ability to quickly learn and grow being key factors, an Applicant can learn specifics on the job. However, anyone coming from an IT, Security or Networking background may have an easier journey as that is the core focus of our service in Australia. 

What is in it for you? 

This is a fantastic opportunity to work at the intersection of whole-of-government scale, a public good working to uplift cyber posture across a diverse set of customers and help shape a global service. You will work closely with colleagues globally from diverse backgrounds and cyber expertise, and shape Nominet’s efforts in this strategic area.  

A company laptop and mobile phone, inclusion in the company bonus scheme, annual allowance for Private Health Insurance, a wellbeing allowance and a broad range of tools and resources to support your personal and professional development delivered through our Nominet Rewards Portal.  

We strive to provide employees the environment, accountability and autonomy to succeed while working remotely and maintaining a healthy work/life balance. As such, success is measured in outcomes and results instead of purely hours spent in a formal office setting. 

Data protection 

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Nominet, these details will be held by Nominet for 12 months in accordance with our Privacy Policy and used by our recruitment team and hiring managers in the process to contact you regarding this or other relevant opportunities at Nominet.  

If you would like Nominet to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Nominet’s data protection practices, please email: dpo@nominet.uk 

Equal opportunities 

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. 

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. 

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. 

We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

Security checks 

This role with Nominet will be subject to a BASELINE AGSVA security clearance. You must be an Australian Citizen to apply. 

Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with us.