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Member Engagement Lead

Date: 20-Jan-2023

Location: Oxford/ Hybrid, GB

Company: Nominet

We’re Nominet – a world-leading domain name registry. For over 25 years, we’ve been operating at the heart of internet infrastructure. While we're best known for running .UK domains, we also help protect public services from cyber threat. 


Our aim is to create a world which is more connected, inclusive and secure. We know that technology has the power to transform lives by creating opportunities and providing support where it’s needed most. 


As a public benefit company, our work funds the ability to make a positive impact on society. We’ve donated millions to projects that use technology to improve peoples’ lives and have committed to delivering £60m worth of support over the next three years. 


We understand the impact the Internet has on the environment and are committed to helping the UK reach Net Zero by 2050. We’re already a Carbon Neutral company through offsetting our emissions and will continue to work on reducing our footprint. 




About the role: 


Nominet is a company limited by guarantee with c2300 members.  You be responsible for implementing and delivering the agreed membership engagement strategy to drive increased support for and understanding of Nominet by our members. You will do this be actively participating in the Member Community and designing a programme of events that engage members.  


The essential bits: 


You will have demonstrable experience of working in a communications environment and impeccable attention to detail.  


You will be a skilled planner with experience in managing multiple concurrent activities with significant experience with digital channels such as website, community platforms, webinars etc  


Ideally you will have an understanding of the role members play in corporate governance and have worked in an organisation that places great importance on its engagement with members.  


About you and your experience: 


You’ll be a great influencer and understands the importance of stakeholder management and setting clear and realistic expectations. Able to effectively problem solve and use initiative  


You will be resilient and a skilled negotiator, able to navigate through complex issues to find mutually beneficial solutions. You will be able to demonstrate understanding of the long-term impact of decisions that you may make.  


You will be committed to providing an excellent member experience and most importantly work within a team that share knowledge, collaborate, and want to create an impeccable experience for all. 


What’s in it for you? 


You'll be exposed to a wide range of member activities including online platforms, member webinars, our members’ GiveHub and face to face events.  


The Nominet way of working empowers our people to flex between home and the office. We operate on a hybrid basis. This empowers everyone to take ownership day to day, balancing the needs of our people and business. You will be required to come into the Oxford office for key activities to ensure we have a collaborative and connected working environment. 


Pension match to 7%, performance related bonus scheme, private medical insurance, 30 days annual leave, reward portal, support to buy tech equipment tax free, holiday buy scheme, discounted shopping, on-site gym and shower facilities, Medi-cash (claiming cash back on things like optical, dental, inoculations and prescriptions), Employee Assistance Program, Dental Insurance, Health Assessments, Cycle2Work scheme, free- on site car parking, broad range of tools and resources to support your personal and professional development, Nominet Give Hub. 

We also have an active Social Committee Tech scheme.


Data protection 

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Nominet, these details will be held by Nominet for 12 months in accordance with our Privacy Policy and used by our recruitment team and hiring managers in the process to contact you regarding this or other relevant opportunities at Nominet.  If you would like Nominet to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Nominet’s data protection practices, please email: 

Equal opportunities 

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. 

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. 

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. 

We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

Security checks 

All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance. 

Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with us.