Technical Support Analyst

We’re Nominet – a world-leading domain name registry. For over 25 years, we’ve been operating at the heart of internet infrastructure. While we're best known for running .UK domains, we also help protect public services from cyber threat.

Our aim is to create a world which is more connected, inclusive and secure. We know that technology has the power to transform lives by creating opportunities and providing support where it’s needed most.

As a public benefit company, our work funds the ability to make a positive impact on society. We’ve donated millions to projects that use technology to improve peoples’ lives and have committed to delivering £60m worth of support over the next three years.

We understand the impact the Internet has on the environment and are committed to helping the UK reach Net Zero by 2050. We’re already a Carbon Neutral company through offsetting our emissions and will continue to work on reducing our footprint.

This role will be based on-site at our Oxford office 1-2 times per week, and will be working shift patterns that cover the hours of 8am - 10pm, Monday-Friday on a rota basis.

About the role 

As a Technical Analyst at Nominet, you will be an integral part of our support team. You’ll be responsible for all 2nd line support activities, managing technical escalations and data requests that are triaged from our front-line support team.  

You’ll be working with data to help build a story and make appropriate recommendations to solve customer issues, as well as having an opportunity to get involved in projects involving the wider team.  

This role offers plenty of opportunity to further develop your skillset if you are keen to grow your career in technology. 

The essential bits 

You can communicate in an efficient and effective manner, and you know your way around SQL from previous work experience. You also have good knowledge of APIs and how they work. 

About you and your experience 

You’re a natural problem solver who enjoys being customer facing, or you’re in a more technical role but would enjoy a more customer-facing element to your role.  

You’re proactive and enjoy taking ownership of your role - you’re keen to work with the wider team to assist and contribute even at times when you may not have a large volume of assigned tasks.  

You also enjoy analysing, interpreting and problem-solving using data, and finding ways to optimise/automate processes where possible.  

Salary

We don't advertise salary as we have a degree of flexibility and would rather see all applications on their merit. We appreciate it's a pretty important part of the process and we're happy to have a conversation before you apply. 

Data protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Nominet, these details will be held by Nominet for 12 months in accordance with our Privacy Policy and used by our recruitment team and hiring managers in the process to contact you regarding this or other relevant opportunities at Nominet.  If you would like Nominet to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Nominet’s data protection practices, please email: dpo@nominet.uk

Equal opportunities

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Security checks

All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance.

Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with us.