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Senior Internal IT Support Engineer (Office 365/ Windows Server Administrator)

Date: 22-Nov-2021

Location: Oxford, GB, OX4 4DQ

Company: Nominet

NEVER HEARD OF NOMINET? 

Our name may not be familiar, but you probably use our services every single day – ever visited a website ending in a .uk?

We’ve been running the national internet namespace for a quarter of a century, sitting proudly at the heart of the UK's critical digital infrastructure.  

Such a responsibility requires world-leading cyber security and we’re gaining a reputation for our innovative new security solutions, protecting our own systems and beyond. 

But we’re also a Public Benefit business. We invest in making a positive impact of the lives that are being most disrupted in our digital age: young people. We’re known as one of the UK’s leading ‘tech for good’ funders and the commitment to building a connected, secure and inclusive digital future drives everything we do. It’s not just rhetoric – ask our staff. 
  

THE BEST BITS 

At Nominet you can expect a competitive salary (depending on experience of course), plus excellent benefits including 30 days holidays, Healthcare, Pension Scheme, Life Assurance, Wellbeing allowance, Remote Working,  Flex benefits and much much more.

 

ABOUT THE ROLE.
Nominet's internal IT support team is a supportive, customer centric, and highly skilled team, supporting end users and a variety of systems including Desktop, Telephony and Window Servers estate across the business. As Senior Internal Support Engineer your role will focus on being a specialist Office 365/ Windows Server Administrator, as well as taking the lead in maintaining internal systems, troubleshooting, identifying causes and implementing solutions to system issue – predominately Windows 365, Active Directory, Azure and InTune. You will also be required to assist end-users with all technology requirements as well as developing more junior members of the team.  


This role can be based remotely up to a couple of days a week.

 

WHAT YOU’LL BE DOING...
Implementation, support and design of Window Servers and desktop platforms will be key to your role, ensuring we are complying to policies. Day to day you will also take ownership of incoming incidents and be the point of escalation in the team to ensure that incidents are resolved at 1st -4th line level in a timely manner to meet the defined Service levels. 


You will also be involved in:

 

  • Taking the lead in projects, either working on own, with other internal departments or with external vendors where required to deliver the solution within agreed timescales. 
  • Adhere to the IS incident, problem, change, configuration and project management processes to meet agreed Service Level Targets. This may require some out of hours working and occasional travel to other offices in support of the IT infrastructure.
  • Administration and support of SharePoint/Cloud, Cisco CUCM or Equivalent i.e. (Avaya). ServiceNow or ITSM CRM is desirable.
  • AV Console management i.e. Sophos
  • Device encryption: Bitlocker for windows devices and File Vault for Macs
  • Printer hardware support and remote management
  • Setting up new users and disabling expired accounts in accordance with ISO20000
  • Providing support for MAC, PCs and iPhone/iPad devices
  • Work within an ITIL/ISO 20000 and 20001 frameworks to preserve vital production 
  • Assist with daily routine checks 
  • Design and deploy new internal systems.


WHO YOU ARE...  
You will be focused on delivering great customer service and good at juggling shifting priorities. Whilst this is a Senior role within the team, you won’t shy away from picking up the odd request for 1st or 2nd line support to assist the team where necessary. You will be proactive by nature, flexible and adaptable in approach with the ability to effectively problem solve and use initiative.

 

Essential Skills:

  • Expertise in Active Directory, DNS, DHCP and administration of Windows Office 365.
  • Experience of Azure Active Directory and Intune.
  • Experience at administering Windows Servers 2012-2019.
  • Experience of a variety of technical devices and have a professional understanding of technology.
  • Ability to communicate at all management levels.
  • Windows laptop imaging & deployment (MDT).
  • MCSE/MCP or an equivalent Microsoft certification.
  • Knowledge and understanding of ITIL processes

 
Desirable Skills

  • Cisco call manager
  • Sophos 
  • SharePoint Online Administration 
  • Service-Now
  • Knowledge of Microsoft Security Baselines or other vendor hardening guides such as Centre for Internet Security (CIS).
  • Apple/Mac deployment & management (e.g. Jamf). 
  • Experience at using WSUS for patch deployment.


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