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Technical Author

Date: 07-Sep-2021

Location: Oxford, GB, OX4 4DQ

Company: Nominet

WHAT DRIVES US...

Maybe you know us, maybe you do not. Even though you probably use our services every day. So, we would like to share more about what we do at Nominet, and why we do it, so that you can help us to build the right team.

We're proudly at the heart of the UK's critical internet infrastructure. Leading the charge in cyber security, as we explore and pioneer new tech.

We do this to enable connectivity, inclusivity, and security for our world - and create a vibrant digital future.

That is what drives us - and the kind of people we want to work with.

 

PERKS

Competitive salary depending on experience, plus excellent benefits including a 10-20% bonus, 30 days holiday allowance, flexible working hours, healthcare, pension scheme, life assurance, wellbeing allowance, flex benefits 

 

ABOUT OUR ROLE

 

Are you at the beginning of your career in the technology industry? Do you want exposure to varied products and different teams to deepen your understanding? Do you want to play a pivotal role in bringing our technical content to life making sure our internal teams feel supported and our customers can take full advantage of our products? Do you enjoy a varied role where you will be instrumental in defining and championing technical solutions for client requests? Then this role will suit you!

 

We’re looking for a dynamic individual who will articulate technical and functional components of our registry business in a way that resonates with both internal, and external clients who use our tools to run their businesses. 

This will include the creation of software application guides, API documentation, and technical requirements.  Working with your Product colleagues you will ensure information is produced and delivered in an engaging, concise and value driven manner.

This role is perfect for someone who wants to get to know all aspects of a technology business as they start to build their career. The successful applicant will be required to get under the skin of Nominet’s systems, then work with all manner of stakeholders to solve problems and document solutions! You will help us turn client requests into technical solutions that both work with our systems and solve the business needs of our clients, thinking ahead and always considering their next request. This will require you to work closely with our account managers, project managers and product and technical teams to ensure the solution is suitable and future proof.

 

WHAT YOU'LL BE DOING

 

  • With support from the business, proactively understanding Nominet’s suite of products, how they work and how they fit together to 
  • Working directly with the business to develop and maintain Nominet’s Registry Solutions documentation, with accountability for its accuracy
  • Delivery of documentation that will help both internal and external stakeholders understand and market our products
  • Working with the business to understand gaps in documentation and suggesting solutions to meet outstanding documentation needs  
  • Drafting of technical requirements based on product specifications, in line with ISO standards
  • Building relationships with other teams/key stakeholders and working in a collaborative manner to ratify technical requirements
     

WHO YOU ARE

 

You'll have a keen interest in the technology sector, as well as

 

  • Ability to produce documentation that is well-structured and well-written
  • Ability to effectively communicate with technical and non-technical stakeholders
  • A desire to learn and grow – getting stuck in to new projects and learning new technologies
  • An analytical approach to problem solving, ensuring you can get to the root of issues and suggest the best solutions to internal and external challenges
  • Ability to build effective relationships and influence internal & external stakeholders
  • Ability to create and drive work on your own and as part of a team

 

APPLICATION PROCESS

 

ONLINE APPLICATION>>VIDEO INTERVIEW>>FACE TO FACE INTERVIEW>>JOB OFFER

Please note: As part of the job application, you will be asked to complete a brief online application form and profile.