Associate DNS Engineer

Associate DNS Engineer

Contract Type: Permanent

Location: Hybrid (minimum 20% on-site in our Oxford office)

We’re proud to be an Equal Opportunity Employer, and we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

About Us

We’re Nominet – a world-leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, we also help to protect public services from cyber threat.
As a public benefit company, our work has a positive impact on society. We’ve donated millions to projects that use technology to improve people’s lives and have committed to delivering £60m worth of support over the next three years.

We’re also already a Carbon Neutral company and we’re committed to helping the UK reach Net Zero by 2050.

About the role

As an Associate DNS Engineer you will work at the core of the Internet, managing Nominet DNS services and being involved in the operation of critical national infrastructure and government secure services. 

The role involves an element of out of hours on-call operational support as a point of escalation. 

It will be expected that you develop skills in DNS/DNSSEC through support work and interacting with colleagues in the DNS team and wider Nominet organisation. 

Working with stakeholders at all levels of the Nominet organisation, communicating positively and transparently. 

Professionally manage customer communications and Industry engagement. 

Work constructively and effectively with third parties to build and leverage the relationship. 

You will plan and implement changes using robust and tested methodologies, with the least risk of impacting DNS services. 

Maintaining service levels of Nominet’s DNS Services, while improving automation, monitoring and measurement. 

React to and promptly resolve DNS Service incidents. 

Responsibilities:

• Support and operation of Nominet’s DNS services. 

• Ensure that the DNS services are secure, stable and maintained to maximise uptime for external and internal DNS systems. 

• Develop subject matter expertise in DNS/DNSSEC related technologies. 

• Work as part of a team on DNS service improvement and development. 

About you and your experience 

• Some basic understanding of the DNS protocol. 

• Linux administration at an intermediate level. 

• Analysis and resolution of service problems and customer requests. 

• Excellent communication skills, being able to tailor content and style to the audience at hand. 

• Experience of automation/configuration management tools (ansible preferred). 

• Experience of Linux package management. 

• Knowledge of Internet networking protocols. 

What we offer

• 30 days annual leave plus bank holidays, with the ability to purchase an additional 5 days
• Bupa private healthcare + Employee Assistance Programme
• Electric vehicle scheme with on-site charging points
• Rewards platform with access to discounts at hundreds of shops, restaurants etc.
• MediCash discounts on routine healthcare including optical, dental and much more
• Company and individual performance-based annual bonus

Please note, all roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles will require additional security clearance due to the nature of their work.