Business Analyst

Business Analyst

Contract Type: Fixed Term Contract

Location: Hybrid (minimum 20% on-site in our Oxford Science Park office)

About Us

We’re Nominet – a world-leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, we also help to protect public services from cyber threat.

As a public benefit company, our work has a positive impact on society. We’ve donated millions to projects that use technology to improve people’s lives and have committed to delivering £60m worth of support over the next three years.

About the role

We are seeking an experienced Business Analyst to join Nominet on a fixed-term basis to support a significant change project. This position will play a crucial role in designing future processes and system requirements that align with our strategic business goals. 

More specifically you will be responsible for:

• Successful delivery of business analysis, requirements, process design and documentation to support assigned projects and programmes.   

• Analyse current critical business processes across several key activities and help document as necessary. 

• Identify inefficiencies and areas for improvement with current processes. 

• Engage with key stakeholders across the Customer, Technology and Corporate Services teams to understand current process and capture future requirements in line with planned technology change. 

• As required, liaise with 3rd parties, to advise on appropriate solutions to support requirements. 

• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail and distinguish user requests from the underlying true needs. 

• Support the identification, and where applicable implementation of new tools and systems by defining requirements and testing criteria. 

• Provide guidance and support on delivering the required changes in the organisation to implement agreed new processes. 

• Assist with producing necessary training and guidance notes for the impacted users to adopt new processes. 

About you and your experience:

• Work effectively as part of a project team and communicate proficiently at all levels both internally and externally.  

• Fully proactive and self-motivated, requiring little management supervision.  

• Attention to detail with a creative and tenacious approach to problem solving.  

• Excellent oral and written communication skills.  

• Proficiency in analysing data to derive actionable insights, collecting, defining and documenting business and technology requirements.  

• Experience working on projects encompassing both IT and business process change is essential.  

• Capable of gathering and documenting business requirements from stakeholders. Able to manage a wide range of activities including workshops and project work strands with little or no supervision.  

• Experience working with stakeholders to create current process maps and ideal future state frameworks in line with business and technology transformation programmes. 

• Good understanding of Agile principles and practices 

• Ability to proactively and strategically think ahead of problems and risks to form the working teams and reaction to obstacles and risks that frequently impact business success.  

• Ideally, experience of working in the technology sector, specifically with Financial systems  

What we offer

• 30 days annual leave plus bank holidays, with the ability to purchase an additional 5 days
• 12pm finish on Fridays, 4.5 day working week
• Bupa private healthcare + Employee Assistance Programme
• Electric vehicle scheme with free on-site charging points
• MediCash discounts on routine healthcare including optical, dental and much more
• Rewards platform with access to discounts at hundreds of shops, restaurants etc.

Please note, all roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles will require additional security clearance due to the nature of their work.

We’re proud to be an Equal Opportunity Employer , and we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone.

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.